Heavenly Carpet Cleaning
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    • Home
    • FAQ
    • Contact us
    • Testimonials
    • our process
Heavenly Carpet Cleaning
  • Home
  • FAQ
  • Contact us
  • Testimonials
  • our process

What payment methods do you take?

Cash, Check or Debit/Credit Cards

Do I need to vacuum before the crew arrives?

We encourage you to vacuum before we arrive for your carpet cleaning appointment. If you are unable to vacuum, we will happily do so for you. 

Where do you park?

Please leave a space in your driveway or street closest to the entry of your home. 

What do you consider a room?

We consider an average size room to be no larger than 200 square feet.  Living room/dining room combos are considered two areas. Any area over 200 square feet but less than 400 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, stairs, etc.) are priced separately from the standard areas, usually all combined as one additional room.

How long will it take to clean my carpets?

It will take approximately 30 minutes per average sized room. This time can vary greatly depending on how soiled the carpets are and any necessary spot removal treatments.

Do you move furniture?

We ask that you move the items that you want off the floor prior to our arrival. 

How long will it take for my carpet to dry?

Less than 2 hours.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. Our knowledgeable and friendly staff will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

Do I have to be home while you are cleaning?

No. If we have access to a hidden key or code it won’t be an issue if you are not home. We will need to discuss the details about payment over the phone prior starting the job. We will take before and after pictures for you and text them to you along with a professional receipt after completion.

Are your products safe?

Our carpet cleaning products are 100% child and pet safe. Non-toxic & eco-friendly!

Are you licensed and insured?

Yes!

Heavenly Carpet Cleaning

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